Patient Advice & Support Service Scotland

PASS have trained advisers to support anyone who uses NHS Scotland to understand their rights and responsibilities as a patient, raise concerns, give feedback, or make a complaint. PASS is an independent service delivered by the Citizens Advice network in Scotland.

Website: Visit the Patient Advice & Support Service Scotland Website

What outcomes are you looking for from the NHS?

An explanation about what happened?
A review of procedures or policy?
An apology?
An improvement on the services provided?
A meeting to discuss your feedback, concern or complaint?
Changes to be made so this won’t happen to anyone else?

It is your right to receive support and advice. PASS can help you look at your options.