SHOUT 24/7 support

Website | | 85258

Shout 85258 is a free, confidential, 24/7 text-messaging support service for anyone who is struggling to cope. They launched publicly in May 2019 and have had more than 1,000,000 conversations with people who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support. As a digital service, Shout 85258 has become increasingly critical since Covid-19, being one of the few mental health support services able to operate as normal at this time.

There are three levels of assessment operating across the SHOUT service:

  • Clinical Supervisors: conversations are overseen by trained Supervisors who give real-time support and monitor conversations 24/7. Clinical supervisors can escalate texters to the emergency services via a direct line if they are deemed at imminent risk.

What kind of issues can I text Shout 85258 about?

Finding it hard to say how you’re feeling? Here are some of the issues people text Shout about.


If you’re experiencing abuse, you might not always use this word to describe your situation, but it’s important to know that the pain you are experiencing is real and that there is support available to you.

Get support


Anxiety is the feeling of being worried, afraid, uneasy or nervous, particularly about things we think are about to happen, or might happen in the future. Anxiety is a natural human response when we think we might be under threat. You don’t have to deal with anxiety by yourself.

Get support


Bullying can take many forms and have a lasting impact on your emotional wellbeing and mental health and leave you feeling alone and isolated. Find out more about what to do if you or someone you know is being bullied.

Get support


Living with depression can feel hopeless and overwhelming and can affect your relationships, work and everyday life. It can make simple tasks such as getting dressed and brushing your teeth feel like huge obstacles to get over each day. You don’t have to go through it alone.

Get support


We live in a world where we are constantly connected through technology, yet for many of us, we feel more lonely than ever. Here’s some tips for if you’re feeling lonely.

Get support


If you are self-harming, you might not have felt able to talk to anyone about what you are going through, and it can feel very hard to ask for help. Asking for support is the first courageous step in finding alternative and healthier ways to manage painful feelings.

Get support


Sleep is fundamental to our mental health and wellbeing yet many of us struggle with sleep challenges. Here are some tips if you’re having problems with sleep.

Find out more


There are times in everyone’s life when they might feel unable to cope with their problems. If, however, these thoughts are starting to become more regular, and you are actively starting to think about taking your own life, you need to get support immediately.

Get support

Contact us

If you have any questions about the service or would like more information, please email us at

For media enquiries please email:

Please note these e-mail addresses can’t provide counselling or support. If you’re struggling to cope, text SHOUT to 85258.

Companies and organisations

Your team can be part of this change. We’re talking to organisations and businesses across the UK to find the best volunteers. From supporting volunteering, to providing funding or promoting the service, there are many ways your company can help. Please visit our Get Involved section to find out more: